faq
WHAT IS A NARRATED HOME?
Narrated Home is a design-led destination for soulful, story-rich home décor. Each piece in our collection is curated from global artisans and boutique makers — chosen not just for its beauty, but for the narrative it brings into your home. We believe your space should feel like a reflection of your life story.
What makes Narrated Home different?
We’re not just curators of objects — we’re narrators of atmosphere. Every piece is hand-selected through our Styling Framework (more on that below), ensuring harmony between character, texture, and story. Our goal: to help you build a home that feels collected, not decorated.
What is the Narrated Home Styling Framework?
Every piece in your home should have a Purpose — a reason for being there, a story or sentiment it carries. Its Position determines how it interacts with everything around it — the light, the texture, the contrast. And above all, it must bring Practicality — function that enhances daily living without sacrificing beauty.
Together, these three principles shape our curation and your styling choices, helping you create a home that feels layered, soulful, and effortlessly timeless.
Can I get help applying the Styling Framework in my home?
Definitely — and we’re here to guide you every step of the way. Our upcoming Styling Guides, available throughout the site, will walk you through how to bring the Purpose, Position, and Practicality principles to life in your own home.
Each guide will offer tips, visual inspiration, and real-world styling advice — from layering textures and mixing materials to curating meaningful focal points. Keep an eye out as we roll them out across the site — your next design breakthrough might be just a guide away.
What is your commitment to sustainability and ethical sourcing?
We take pride in partnering with artisans and makers who uphold high craft standards, and we’re committed to sourcing responsibly. We look for materials that are durable and timeless rather than disposable — so your pieces last, and your home décor investment has meaning.
How do you ensure quality?
Every item in our collection undergoes a careful review — materials, finishes, craftsmanship and usability are all assessed. If you ever find something below expectation, please let us know and we’ll handle it.
How can I contact you with additional questions?
You’re always welcome to email our Customer Services team at customerservices@narratedhome.com. We aim to respond promptly to every query.
Do you have a showroom I can visit?
At present our collection is primarily online, but we have plans (and will announce in advance) for pop-up experiences, showrooms or private viewing events — stay tuned via our newsletter for updates.
How do I place an order?
Simply browse the collection on our site, add items to your basket, then check out using your preferred payment method. Once your order is confirmed, we’ll process and dispatch it — you’ll receive an email notification with tracking details.
Can I change or cancel my order once it’s placed?
Because we move quickly to dispatch to ensure premium service, changes or cancellations may only be possible within a short window after the order is placed. If you need to amend something, contact us as soon as possible and we’ll do our best to help.
What payment methods do you accept?
We accept most major credit/debit cards, PayPal, and Apple Pay.
I’m ordering from outside the UK — will I pay duties or taxes?
When shipping internationally, duties and import taxes may apply depending on the destination country’s regulations. These are typically the customer’s responsibility. Our checkout will estimate shipping, but customs charges must be checked locally.
Where do you ship to, and how long will it take?
We ship across the UK and select international destinations. Orders are typically processed within 1 - 10 business days, and shipping can vary depending on the item size, destination and any customs duties. If you’re ordering from outside the UK and want a bespoke shipping quote, just get in touch.
What if my order arrives damaged?
If your order arrives damaged or faulty, please email customerservices@narratedhome.com with:
- Your order number
- A photo of the damage or fault
- A brief description
Please do not attempt to repair, assemble, or dispose of the item or packaging.
Once confirmed, we’ll arrange a replacement or full refund and cover all return shipping costs.
Do you ship fragile or large items overseas?
We can arrange international shipping for many items, but for large-scale items or fragile objects there may be additional customs/import constraints or higher freight costs. If in doubt, contact us at customerservices@narratedhome.com with item details and your address, and we’ll provide guidance.
Returns
For a closer look at the return options available, we invite you to visit our Returns Policy, where you’ll find clear guidance on how we handle every return with care.
