Política de privacidad

Last updated: October 2025

Welcome to Narrated Home. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or join our community.

By using our website, you agree to this Privacy & Cookies Policy.

Who We Are

Narrated Home is the data controller responsible for your personal information.
If you have any questions or requests regarding your data, please contact us at:
customerservices@narratedhome.com

We operate in the United Kingdom. Our business address is not displayed publicly for privacy and security reasons.

Information We Collect

We collect and process information to provide you with a smooth shopping experience and personalised service.

a. Information you provide directly

When placing an order: your name, email, billing/shipping address, phone number, and payment details.
When creating an account or subscribing to our newsletter.
When contacting us for support or enquiries.

b. Information collected automatically

We may collect technical data such as:

IP address, browser type, device information
Pages visited, time spent on site, and referring links

c. Information from third parties

We may receive data from platforms we use, such as Shopify, payment providers, and delivery partners, to fulfil orders securely and efficiently.

How We Use Your Information

We process your information to:

Fulfil and deliver your orders
Send order confirmations and updates
Provide customer support
Send marketing emails (if you’ve opted in)
Improve our website and product offerings
Comply with legal and accounting requirements

Our lawful bases for processing data are contractual necessity, consent, and legitimate interests.

Email Marketing

We use Flodesk to manage our newsletter and marketing emails. When you subscribe, we collect your name and email address with your consent. You can unsubscribe anytime using the link in our emails or by contacting us.

Flodesk is based in the United States. Your data may be transferred internationally under safeguards compliant with the UK GDPR and Data Protection Act 2018, including the UK Extension to the EU–US Data Privacy Framework.

Emails may contain tracking features (like open rates and link clicks) that help us tailor future content to your interests.

Sharing Your Information

We only share your information with trusted service providers essential to our business, including:

Shopify (e-commerce platform)
Payment processors (e.g., Shopify Payments, PayPal, Stripe)
Shipping and fulfilment partners
Email marketing platform (Flodesk)
Analytics and advertising partners (e.g., Google, Meta)

We do not sell or rent your data. All partners process data securely and only in line with our instructions.

International Data Transfers

Your personal data may be transferred outside the UK to support our international operations.
We ensure all such transfers comply with UK data protection standards through:

International Data Transfer Agreements (IDTAs)
UK-approved transfer frameworks where applicable.

Data Retention

We retain data only as long as necessary:

Order and account data: up to 7 years (for legal and tax obligations)
Newsletter data: until you unsubscribe
Analytics data: anonymised or deleted once no longer needed

Your Data Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing
Restrict or object to processing
Request data portability

To exercise these rights, contact customerservices@narratedhome.com.
We will respond within one month of receiving your request.

Cookies Policy

Cookies are small files placed on your device to help our website function and enhance your experience.
We use cookies to:

Remember your cart and preferences
Enable secure checkout
Analyse traffic and improve performance
Display relevant ads on other platforms

You can manage or disable cookies in your browser settings. Doing so may affect site functionality.

Data Security

We use secure connections (SSL), encryption, and strict access controls to keep your data safe from loss or misuse.
While no system is entirely foolproof, we continually review our safeguards to maintain a high level of protection.

Updates to This Policy

We may update this Privacy & Cookies Policy periodically to reflect new regulations or improvements in how we handle data.
The latest version will always be available on our website.