We deliver to over 165 countries worldwide within 1–10 business days, ensuring your Narrated Home piece arrives safely and beautifully.

• UK Orders: 3–7 business days
• International Orders: 7–10 business days

Shipping Rates

United Kingdom:

• Standard Rate £8.50.
• Free Shipping for orders of £150 and over

United States and Canada:

• Standard Rate £25.00.
• Free Shipping for orders of £200 and over.

Rest of World

• Calculated at checkout—
  

Free shipping is applied automatically at checkout once your order reaches the qualifying threshold.

Order Processing

If all items are in stock, we aim to process your order within 24 hours. You'll receive a shipping confirmation email with your tracking link shortly after dispatch.

Delivery times may vary during promotions, holidays, or due to customs processing.

All large or fragile deliveries — such as mirrors or lighting — will be delivered to ground floor level only. If you require additional assistance, please contact customerservices@narratedhome.com before placing your order.

Northern Ireland, Highlands & Islands

Shipping quotes for these areas are calculated at checkout. If you experience any difficulty, please email customerservices@narratedhome.com with your full delivery address and a list of items in your basket. We'll confirm a quote after liaising with our courier partners.

Customs & Import Duties

For international orders, please note that customs duties or local import taxes are not included in our shipping rates and remain the responsibility of the recipient. Most US orders fall below the $800 duty-free threshold and will not incur additional charges, though this cannot be guaranteed.

Tracking Your Order

Once dispatched, you'll receive a confirmation email with a tracking link. Simply click the link to follow your delivery's progress.

PO Boxes

For security reasons, we do not deliver to PO Boxes.

Need help?
customerservices@narratedhome.com

If all items are in stock, we aim to process your order within 24 hours.

You’ll be contacted by our courier with your delivery date and tracking link shortly after dispatch.

• You have 14 days from receiving your order to request a return.
• Items must be unused, in perfect condition, and in their original packaging.
• Made-to-order and personalised pieces are non-refundable.
• Customers are responsible for return postage unless the item is faulty.

Email customerservices@narratedhome.com within 14 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for return.

Repackage your item safely and securely.

Use a tracked and insured courier service and retain proof of postage.

Once received and approved, your refund will be processed within 3–5 working days to your original payment method.refund will be processed within 3–5 working days to your original payment method.

If your order arrives damaged or faulty, please email customerservices@narratedhome.com with your order number, a photograph of the damage, and a brief description. Please do not attempt to repair, assemble, or dispose of the item or its packaging. Once confirmed, we will arrange a replacement or full refund and cover all return shipping costs.

Original artworks may be returned within 14 days. Please contact us for the correct return address — do not send artwork to the standard returns location. Made-to-order wall art and prints are non-returnable.